Return

We hope you are completely satisfied with our products. If you need to return or exchange an item, here is our return policy:

  1. Return Eligibility:

- All returns must be requested within 30 days of receiving the product.

- Items must be unopened, unused, and in their original packaging with all accessories included.

- Customized items and personal care products (such as cosmetics and skincare products) cannot be returned due to hygiene and safety reasons.

  1. Return Process:

- Please obtain a Return Merchandise Authorization (RMA) number through our customer service channel.

- Include a copy of the original invoice or receipt and your RMA number when returning items in their original packaging.

- Return the items to the address we provide.

- The cost of return shipping will be borne by the customer unless the item is defective or the error was caused by us.

  1. Refund Timing:

- We will process your refund within 5 business days after the returned items arrive at our warehouse.

- Refunds will be issued to your original payment method and may take an additional 2-10 business days to appear in your account.

  1. Exchanges:

- If you wish to exchange an item, please follow the return process and indicate the item you would like to exchange for in our customer service channel.

- We will process your exchange request upon receiving the return and send the new item to the address you provided.

  1. Refund Amount:

- The refund amount will be returned after deducting any applicable return shipping costs.

- If items are found to be damaged or not meeting return conditions upon return, we may not be able to provide a full refund.

  1. Final Sale and Discount Items:

- Final sale items and discounted items may not be eligible for return; specific policies are indicated on the product page.

  1. International Returns:

- International returns may involve additional customs duties and fees, which will be the customer's responsibility.

  1. Additional Notes:

- We reserve the right to modify our return policy and will notify you through website announcements.

Thank you for choosing our services. We are committed to providing you with a satisfying shopping experience.

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